The key efficiency performance indicators measure the overall efficiency in achieving the desired outcomes. These outcomes are linked to government goals.
The following efficiency indicators are based on the total operational cost for each of the two service areas, including an allocation of general costs and overheads.
Service 1 – Facilitation, Coordination and Governance
Service Description: Facilitate high level stakeholder group discussion including requirements and strategies for the future development of the region. Coordinate liaison and collaboration between state government agencies. Develop, implement and review good governance models, particularly in the area of grants management and effective agency operation.
The variance of $40 between actuals for 2017-18 and 2018-19 is due to the decrease in the total number of hours worked during the 2018-19 financial year. The variance of $32 between the target and actual for 2018-19 is the result of the actual total cost of services for the year being lower than the budgeted amount.
Service 2 – Regional Promotion and Information Services
Service Description: Provide and regularly update a range of relevant planning and community information to facilitate and support the sustainable economic and social development of the region.
The variance of $27 between actuals for 2017-18 and 2018-19 is due to the decrease in the total number of hours worked during the 2018-19 financial year. The variance of $21 between the target and actual for 2018-19 is the result of the actual total cost of services for the year being lower than the budgeted amount.
The key effectiveness indicator measures the extent to which performance contributes to improved client satisfaction.The Commission's effectiveness in achieving its government desired outcome is measured by undertaking an annual survey of key stakeholders. This survey is conducted by an independent market researcher. In the 2019 survey, 132 stakeholders were identified, comprising of local, State and Commonwealth agencies, as well as private entities and non-government agencies. A total of 102 completed surveys were obtained from this client contact list (a response rate of 77%), giving a maximum standard error ratio of +/-4.8% at the 95% confidence level.
The primary objective of the research was to obtain information from clients and stakeholders to provide a measure as to whether the Commission has met its primary goals, around the following key areas: